For the N940P model, please ensure that the privacy cover is opening to the left of the webcam so that the IR sensor is not blocked. If it still does not show any lights, please contact us at If the remote is sending out signals but the webcam is still not correctly functioning with the remote, the IR sensor may be blocked. Please attempt to insert new batteries and attempt the test again or move to step 2. If it does not show any lights, the remote may be defective or require new batteries. If you can see a light coming from the end of the remote in the video playback, then the remote is sending out signals and should be working. ![]() Please attempt the fixes below or click the links for some video walkthroughs for the remotes:ฤก.) Open the webcam in any appropriate software (Zoom Test Meeting, Camera App for Windows, Photo Booth for Mac, etc.) and point the remote at the webcam. ![]() There are a few different issues that could be preventing the remote from working with your webcam properly.
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